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Overnight Prints Policies
Overnight Prints guarantees a No-Risk Satisfaction Guarantee.
Overnight Prints promises you will be happy with your product, or we will gladly reprint your order or refund your money.
Please be aware that due to the nature of four-color printing, we cannot print every color available on a computer monitor. We do not color match; instead, we offer the industry standard in “pleasing color” and will make any reasonable adjustments to help correct submitted files. If Overnight Prints cannot correct the file or reprint to “pleasing color” standards, then we will issue an RMA and refund the purchase price.
Overnight Prints will correct improper cutting, color drift, printing delays, and printing quality. The customer is responsible for and should correct files without full bleed or with incorrect color selection, incorrect resolution, incorrect file dimensions, visible crop marks, incorrect card orientation, and spelling or grammar errors. You can always send your file in to our file support department if you are unable to correct these issues yourself. If the file is printed with customer errors, you are responsible for the error and there may be a charge to reprint.
Source: http://www.overnightprints.com/faq_policies